ChatGPT’s Impact on the Future of Small Businesses
AI has been taking the internet by storm! From creating stunning art to almost human-like voice overs and other things in between, the most recent advancements in artificial intelligence technology has been paving the way for innovation. Apart from the sense of wonder and fun that AI artwork and other output brings, there are much more productive uses for this impressive technology. Here at Britannia Business Center, we’ve been helping small businesses and entrepreneurs scale and grow their businesses. We believe that staying ahead of the curve is one way to not let new technology sneak up on you!
Enter ChatGPT
ChatGPT is an AI chatbot. Chatbots aren’t a new thing, so what makes ChatGPT so special? It is a variant of the Generative Pre-Training (GPT) language model which was developed especially to generate text as if it was written by an actual human having conversational text. The design allows it to come up with responses that sound natural when given input—in this case, potential clients making inquiries or any other chat communication.
AI and Small Businesses
It is known how small businesses rely on a smaller number of team members. These team members are highly-skilled experts carrying out their roles to catapult the business into success. However, creative minds and businessowners cannot deny how much weight is lifted from their shoulders when innovative solutions come in. Where a task can be done faster and with fewer errors, there is much value to be gained!
ChatGPT is especially useful in businesses where human-like responses are favored. Imagine being able to win a potential client over by providing attentive responses that one wouldn’t think was generated by AI. Isn’t that amazing? With the advanced design of ChatGPT, this is possible. Making that great first impression can have an impact on how leads turn into customers and potentially long-term clients.
Apart from being a human-like chatbot, ChatGPT can also take over some basic writing tasks which eliminates the need for an actual human to churn out a lot of fresh social media content or content in general. In a world where algorithm is king and content is required, having an AI assistant ready to produce content can be advantageous.
Should YOU integrate AI into your business?
Small business owners are often looking for ways to make workflows more efficient. Efficiency increases productivity, and productivity increases income—win-win for both employees and business owners. By taking AI tech into consideration, you can stay ahead of your competition. What you can learn about these AI improvements now can give you a competitive edge that other business owners might not be taking advantage of.
Of course, there are considerations when opting to integrate AI into your small business’ operations. Here are some factors to keep in mind:
- What products and services do you offer? Do you have a range of products and/or services that would warrant investing on using AI for chatbot purposes?
- What is the volume of inquiries that your business gets? Is it enough to need AI tech, or will the presence of AI help address inquiries faster?
- Do you have a CRM capable of handling technological advances? How can you integrate AI tech into your existing systems, and will it help improve your workflow? remi360 can help you with that. Book a discovery call today to find out how they can improve your CRM for you. They can also offer valuable insight on AI integration for marketing and communication purposes.
Adapting is always the key to surviving, and where technology is concerned, being able to use the latest improvements can add so much value to your operations. Ultimately, these improvements increase your profits, and we won’t say no to that! While AI isn’t (yet) a complete replacement for all tasks, having it at your disposal can certainly prove advantageous when used properly for your business.
